How Brown Harris Stevens Agents Take Client Service to the Next Level
Updated: Jun 23, 2022
Exemplary client service comes in many forms, from personal and thoughtful gestures to luxurious, bespoke services. At Brown Harris Stevens, where our focus is on providing premier service, many of our agents go above and beyond for their clients — sometimes literally — to ensure their real estate experience is as memorable as it is pleasant.
Here are a few standouts.
Rob Johnson’s Custom Mercedes Sprinter Van
Recently featured in Inman, Rob Johnson— BHS' top Connecticut agent and one of the top agents in the state overall — ensures his customers travel in style. He recently purchased a fully customized Mercedes-Benz Sprinter Van equipped with TVs, a kitchenette, bathroom, and more, to transport clients to and from showings.
“It allows me to give people a better tour. I can have the MLS on the big screen in the van, we can go through comps, [and] it has WiFi so I can write offers.”-- Rob Johnson
The van is especially convenient for customers with children, as it offers access to streaming platforms like Netflix and Amazon Prime—ensuring the little ones can be kept entertained while their parents search for homes.
The Art of Giving Back with Louise Phillips Forbes
Renowned New York City Broker Louise Phillips Forbes is known for her creative eye and charitable spirit.
She makes a point to personally select décor and artwork for the homes she shows, even contributing pieces from her own collection to help stage the properties.
But Forbes’ process doesn’t stop there. She also personally transports and donates any decorations and/or furniture removed from homes to charity centers like Housing Works.
Take to the Seas with Christopher Burnside
BHS Hamptons broker Christopher Burnside knows how to make the sales experience both fun and unforgettable. He treats customers to private boat cruises, providing a personal tour of the Hamptons by water. The tours are usually followed by wine-and-dine sessions at any one of the area’s fine waterfront restaurants.
“When you take clients on a sunset cruise, they never forget it” -- Christopher Burnside
Lisa Lippman – A Considerate Chauffeur
New York City broker Lisa Lippman makes a point to ensure clients are given a premier experience, all while reducing her carbon footprint. Lippman’s driver will escort clients from listing to listing via her eco-friendly Tesla Model X.
Oftentimes, she will even take clients home or to appointments they may have after showings, even helping parents pick their children up from school.
The Tesla is equipped with plenty of snacks, water, first aid supplies, and other convenient items for customers who ride with her.
Mike Lubin’s Thoughtful Housewarming Gifts
For NYC Broker Mike Lubin, small and personalized gestures go a long way with clients. Among his favorite closing gifts is helping furnish clients’ new homes with bed, bathroom, and kitchen essentials such as towels, bottles of water, and new sheets.
“Fresh flowers, living plants and fruit, and a bowl of gummy bears or wrapped candies on the coffee table always makes people smile." -- Mike Lubin